Résumé
Hello, I’m Nathan Royer but please call me Nate.
I am always seeking opportunities to make use of the problem-solving skills I have continued to nurture for technical issues including, but not limited to, improving information organization/access, computer/user interaction and the use of standards based open-source/commercial web technologies. Lately I have been diving into the Python programming language making use of the Django Project’s work, a Python based Web framework, Natural Language Processing with Python for improvements in automated user interaction and enriching my understanding of information management alternate database systems.
In my continuing career, I have come to understand many different applications and systems but have become partial to using Mac OS X as a development environment with Linux server systems for production. Above all, I continue to use the skills I honed as a student to bolster my knowledge base and adapt to the continuous changes in communication technologies. Oh, I also enjoy Chicago-style deep dish pizza, drawing with Micron .005 #1 archival ink pens and riding my bicycle around town.
Skills
I use and understand: xHTML, CSS, XML, Python [Django], JavaScript, PHP, Ruby [Rails], Perl, BASH Shell Scripting, Objective-C, content delivery networks [Akamai, Amazon CloudFront], website performance and search optimization, local and wide area file access [AFP, WebDAV, (S)FTP, VPN], remote system management [SSH, ARD, VNC], database management [MySQL, SQLite, PostgreSQL], version control systems [git, mercurial, subversion], network services [DNS, DHCP, HTTP(S)], mass storage systems [RAID, Amazon S3, Drobo], account management [Open Directory, LDAP, Kerberos], Adobe Creative Software [Photoshop, Illustrator, InDesign, Flash], Epson and Roland large format ink jet, laser, and network printing using custom ICC printing profiles and Print RIP systems.
Experience
Web Content Manager, Factory Design Labs Denver, CO
April, 2007 — September 2009
I helped develop, improve and perform quality assurance for a variety of client and agency media content used on highly visibility, well trafficked web properties. I helped develop and manage creative solutions for service issues and client feature requests. I provide general and technical support for clients and fellow team members. I personal developed internal applications, tools and documentation to help improve performance and productivity. I was responsible for deployment of campaign content and software updates in the wee hours of the day.
Technology Specialist, Visicswire, LLC Chicago, IL
August, 2007 — May 2008
I helped with integration of client designs into standards compliant web sites using commercial and open-source content management systems software. I help Incorporate custom software solutions for Unix and Linux operating systems including FreeBSD, Red Hat, Fedora, and Gentoo Linux and Mac OS X Client and Server. I supported these systems as a system administration using remote management software such as Apple Remote Desktop, Mac OS X Server Administration Tools and command-line access via SSH.
Mac Genius, Apple, Inc. New York, NY
April, 2006 — February, 2007
I provide face-to-face education and technical support for both Apple and random 3rd-party hardware and software issues repairing these issues in a timely and cost effective manner. I research, report on and attempt to resolve undocumented hardware and software issues. I was able to take on additional company responsibilities to support both the sales and business team requirements. I independently manage all aspects of the support workflow, including prioritization of customer requests, customer repair queues, time management, and anticipation of emerging and customer or company technical needs.
Senior Technician, Art Institute of Chicago, SAIC; Chicago, IL
September, 2004 — April, 2006
Partner/Operations, Black Point Editions, Ltd.; Chicago, IL
July, 2004 — April, 2006
Assistant Manager/Teaching Assistant, Columbia College Chicago; Chicago, IL
February, 2000 — January, 2004
Education
- Columbia College of Chicago, IL — Bachelors of Fine Arts, 2003
- Apple Help Desk Certification — Mac OS X 10.4-5, 2006
- Apple Certificated Technician — Desktop and Portable systems, 2006
